Repairs Resolution/Leaks from above Manager at Southwark Council London. Southwark Council had been proposing to switch the repairs line to an 0300 local rate number to save the £65,000 annual cost of running the freephone line. Top possible CPA score Lead for customer services transformation - major whole Council programme to deliver 'one Council' customer access points, joined up back office, substantial financial savings and improved customer satisfaction; including major review and customer service improvements in the Housing Repairs Service and major review of the Council's parking service. Southwark Council is currently experiencing a ‘major system failure’ affecting numerous services. Does anyone know if Southwark Council conduct repairs for leaseholders? Please note that you can only claim a missed appointment compensation if you were at home and the contractor did not attend during the appointment window. Get verified information about Southwark Council complaints email & Phone number. ... (COVID-19) - information for job applicants Southwark Council are following the most recent Government guidelines surrounding Corona virus. The council has to fix urgent problems in council owned homes which could affect the tenant’s health, safety or security within a certain period. If you are a Southwark Council Tenant or Leaseholder you may be interested to learn that in November 2008 it's repairs control centre won a national award. Activity Staying connected right now is more important than ever Before lockdown, ... Southwark Council 12 years 8 months Service Manager Southwark Council Dechaun Malcolm Children's Rights & Participation Worker at Southwark Children's Services London. Repairs Manager at Southwark Council London, Greater London, United Kingdom 8 connections. Hundreds of settled or in-motion legal cases over housing issues may be a drop in the ocean compared to the 55,000 properties Southwark Council manages, but it backs up problems identified by Tooley Street’s own bosses with its in-house repairs service. Join to Connect Southwark Council. See who you know in common; Search website Submit search. This survey will provide evidence for a Scrutiny Commission Report which will go to Southwark’s Cabinet. We believe our council, and their contractors, are failing to keep our homes safe and secure. The council should repair any damage caused by maintenance or building work. Southwark council is planning a major regeneration of the Tustin estate, with work including brickwork and concrete repairs, balcony and roof work, drainage repairs… READ ARTICLE Mitko Dakov. Mapping of council services inside the area of London Borough of Southwark Council Ever needed a repair from the council? i have called the call centre, but was unable to get through after 30 mins, when i gave up. While this meant she became the leaseholder of the flat, Southwark Council still holds the freehold to the building and can charge leaseholders for repairs to the building. The Housing Scrutiny Commission wants to collect views and experiences from Southwark tenants and leasholders with regards to the council’s in-house housing repairs service. Education. Managing the service delivery of responsive repairs to 33,000 properties across the North of Southwark. Brunel University London. Toggle Search. Report a garage repair Introduction. Skilled in Microsoft Word, Social Housing, Electrical Wiring, Home Repairs, and Voids. Southwark Council would like to use cookies to store information on your computer, to improve our website. The team aims to respond within a maximum of three working days. Following our own walkabout, we reported 11 communal repairs on the Rockingham Estate in one day. Southwark Council Local Offer PO Box 64529 London SE1P 5LX. There are full contact details and information about the complaint procedures on the Southwark Council website. Contact. You can use this form to request a missed appointment compensation. Toggle Search. Search services by postcode Submit postcode search. Information about data collected via online forms Council to identify repairs issues, Phase 2 involved agreeing the level of detailed testing with the head of O≻ and Phase 3 included detailed review of the repairs history at Ledbury which has been reported through all the sources identified as part of Phase 1. This is known as the Right to Repair … Repairs Core Group Meeting Date: 19 November 2019 6pm to 8 pm Rooms GO1a&b Southwark Council 160 Tooley Street London SE1 2QH. If you wish to complain to Southwark Council, call the complaints line on 020 7525 5000. It should only take a few minutes to complete. 2001 – 2004. Tel: 020 75253104 Localoffer@southwark.gov.uk. Log in Link to page ... report housing repairs.....find services in your area.....renew your library books... You can do these tasks at any time with MySouthwark. Housing repairs and maintenance contract Southwark. Cllr Catherine Rose, Southwark Council’s cabinet member for environment, leisure and roads, confirmed the council was going ahead with applying for planning permission for the repairs, but gave few further details on what options would be presented in any future consultation. This form can only be used for garages that aren't attached to a property and are usually one of a group of garages. How long did you have to wait? Challenging Southwark Council's repairs service. The Repairs Resolution Team are looking to recruit two repair resolution officers. Was it done to a decent standard? Southwark Council – Repairs Survey Question Set (as at June 2019) Completed Repairs Surveys – Telephone After a repair works order is completed by the contractors, an outbound phone call will be triggered to the customer and an officer will ask them to answer the survey below. The repairs are both internal and communal repairs around trades including plumbing, carpentry, electrical, roofing, drainage, plastering and void properties. Typically the service delivers around 120,000 repairs per year. Here is a full list of departments currently down: We're currently experiencing a major system failure which is affecting our contact centres for Housing & Repairs, Environment and Leisure, Pest Control, Revenues and Benefits, Social Services, Housing solutions and Switchboard. Team leader Southwark Council. May 2010 – Present 10 years 5 months. This e-form will be sent to our Enforcement team. They say that this will save around £65,000 a year. Link to Southwark Council's home page. 2012/S 147-245681 The council launched a transport consultation in … The award was made based on information supplied by Southwark Council to the Chartered Institute of Housing. This is the quarterly communal repairs survey to be completed by TRA representatives. Link to Southwark Council's home page. The council is seeking a long term strategic partner for its repair and maintenance contract for the south of the borough, to provide responsive and planned preventative maintenance to its housing stock. Responding to the figures, councillor Leo Pollak, Southwark’s cabinet member for housing, said: “Southwark Council manages 55,000 properties, far more than any other council landlord in London, so it’s inevitable that we receive more repairs complaints than smaller authorities do. Southwark Council's index of events organised within the following categories, Housing, Repairs and maintenance. Housing Repairs Weeknotes - 10 January 2020. Housing - Communal repairs survey TRA communal repairs survey. Transport and streets - Pothole/Street surface repair Introduction. Peter Hopper | London, United Kingdom | Borough Emergency Repairs & Planing Manager at Southwark Council | 61 connections | View Peter's homepage, profile, activity, articles UK-London: repair and maintenance services. If your garage is integrated, these garages are part of a house and only the house occupants can use them. Link to Southwark Council's home page. MySouthwark. We provide repairs/renovations for owner occupiers and private tenants with repair responsibilities as well as disabled adaptations for owner occupiers, ... Southwark Council. Repairs Resolution Manager Southwark Council. Overseeing a team of over 20+ staff, including 3 managers for pre and post inspections to the internal and external areas of LBS stock, providing quality assurance and ensuring the Council … You can report a repair for these garages through your My Southwark account. This report details our observations from all … Southwark Council has widened some pavements in the borough after consulting residents. Strong operations professional graduated from ICS Learn. Report a repair problem with a private landlord Introduction. View Lawratu’s full profile. Cllr Fiona Colley , cabinet member for Finance, Modernisation and Performance said: “Our decision to keep the free repairs phone line is another example of Southwark Council listening to its residents. Brunel University London BSC Computer Science. DXW Digital are working on an alpha project with Greenwich, Southwark, Lincoln and South Kesteven councils exploring approaches for the design of a common pattern for reporting, diagnosing and scheduling of housing repairs. Southwark Council is changing the number for housing repairs from an 0800 number, which is free to call, to an 0300 number, which can cost up to 55p per minute to call from mobiles. Dechaun Malcolm. 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